Device Specialist, Relay TAQ

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Device Specialist at Amazon work on Manual Testing for the Amazon Relay products and Technology at the user level. They are pure Black Box Testers. They will perform audit on the work done by the Device Associates. They review the regression scope shared by QAEs and raise the discrepancies through proper channel and ensure appropriate regression tests are covered in release. Provide floor support to the team members and unblock the team whenever required.

Key job responsibilities

Roles and Responsibilities :

• Exhibits domain expertise across all components of a product.
• Acts as the one point contact responsible for all the bugs filed from DA activities in a product.
• Stays abreast to all the new features that are being pushed to regression and has a complete understanding of all the features in the product line.
• Does an impact analysis of legacy features and ensures test cases are maintained without ambiguity.
• Ensures all clarifications are addressed internally and appropriate bugs are filed.
• Represents all DA issues in LR calls and Triage calls. Gives complete context and details on issue in hand.
• Handles escalations and RCA and provides data to the managers.
• Identifies process improvements and puts appropriate action plans.
• Should be able to work in the absence of preset work instructions or other artifacts and be instrumental in setting up the documentation around the same.
• High level of influencing needed, often needs working with remote teams and teams outside the organization.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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