Job Summary
We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes.
- Provide support and configuration for core BMC ITSM modules : Incident, Problem, Change, Asset, and Service Request Management.
- Design and implement workflow customizations, filters, escalations, and business rules.
- Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP)
- Provide performance tuning, upgrade support, and migrations.
- Develop custom modules and smart applications using BMC Innovation Studio
- Build and maintain REST / SOAP API integrations with external systems such as Active Directory etc.
Required Skills & Qualifications :
8+ years of experience in BMC Remedy / Helix ITSM administrationDeep hands-on experience with Developer Studio, Innovation Studio, and Smart ITProven track record of designing and customizing ITSM workflows and module-level enhancementsStrong understanding of CMDB architecture, Discovery integration, and service modellingExperience in enterprise integration using REST, SOAP, and middleware connectorsProficiency in designing dashboards using BMC Smart Reporting and other BI toolsStrong problem-solving and RCA skills in high-availability production environmentsExcellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC)Nice-to-Have Skills :
Exposure to BMC Helix Innovation Suite Smart Apps developmentFamiliarity with container orchestration (e.g., Docker / Kubernetes for Helix on-prem setups)Scripting experience (Python, JavaScript, Shell) for automation and integration tasksKnowledge of database query tuning and BMC system schema (PostgreSQL, Oracle)Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBITExperience with Agile / DevOps environments and CI / CD integrations (e.g., Jenkins, Git)Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantagePreferred Certification :
BMC Certified Professional : Helix ITSMBMC Certified Developer : Helix Innovation SuiteBMC Certified CMDB SpecialistITIL v4 Foundation or Managing ProfessionalSkills Required
Bmc Remedy, Postgresql, Soap Api, developer studio , Itil, Jenkins, Git, Shell, Javascript, Docker, Oracle, Kubernetes, Python