Role Responsibilities :
- Oversee day-to-day operations and planning of medical coding deliverables
- Drive team activities and ensure SLAs for production and quality are met
- Handle client escalations and manage communication in client calls and meetings
- Initiate process improvements to enhance team performance
Key Deliverables :
Manage KPIs and create a growth path for team membersEnsure effective capacity / resource planning in line with forecasted workloadsMaintain HIPAA and ISO compliance in all processesPrepare and complete client / internal reports, meeting agreed deliverablesLet me know if you need further adjustments!
Skills Required
Team Management, Process Management, Healthcare, Medical Coding