Branch Head (Ahmedabad,Indore & Pune)

Role & responsibilities

Responsible for branch in bound & out bound operations within prescribed time.

Monitoring & ensuring timely arrival and departure of vehicles from the branch.

Responsible for all pickup and delivery activities of the branch.

Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments.

Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team.

Ensuring branch adherence to standard operating procedure for all Operational processes.

Managing the cost budget of the branch and upkeep of branch infrastructure.

Play the role of administrative supervisor to all branch personnel

KPI will be along 2 primary categories

Service Quality

Managing the Cost Budget of the Branch

Qualifications

Graduation / MBA

4+ years' Ops experience First Mile,Last Mile,Delivery Ops & Team handling Exp in Ecom or Supply chain Industry.

We encouraging diversity candidate to apply

Location

Ahmedabad( Pandesara & Ankleshwar ),Indore( Pithampur ) & Pune ( Shivaji Nagar Branch )