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Process Associate

Process Associate

People Prime Worldwidewest bengal, west bengal, in
13 hours ago
Job description

Job Title : Customer Support Associate – Voice ( UHG Process)

Location : Kolkata

Experience : 0–1 Years

Employment Type : Permanent

Notice Period : Immediate Joiners Only

Interview Mode : Face To Face

About the Company

Our client is a reputed organization handling Member & Relationship Management in the healthcare sector ( UHG Process) . They focus on delivering exceptional customer service , maintaining high standards of communication, and ensuring compliance in all interactions.

Job Description

  • Handle inbound and outbound member calls efficiently and professionally
  • Provide accurate information and resolve customer queries promptly
  • Maintain data accuracy and proper documentation as per compliance guidelines
  • Adhere to service quality and productivity standards
  • Exhibit strong problem-solving, communication, and multitasking skills

Mandatory Skills / Requirements

  • Excellent verbal and written communication skills
  • Typing speed : Minimum 30 WPM with 90% accuracy
  • SVAR Score : Minimum 60
  • Strong English comprehension, analytical thinking, and multitasking ability
  • Basic computer proficiency and good business writing skills
  • Customer-service-oriented attitude with strong interpersonal skills
  • Should not be enrolled in any full-time course
  • Must be comfortable working from office and in night shifts
  • Important Note (Before Applying)

    🚫 Do NOT apply if :

  • You do not meet the communication and typing skill requirements
  • You are currently enrolled in a full-time course
  • You are outside the transport boundary or cannot commute to office
  • you are an immediate joiner
  • you have more than 1 years of experience
  • you are not available for Face to Face Interview
  • ✅ Apply ONLY if you meet all criteria above.

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