What youll do : Client Service :
- Demonstrate in-depth knowledge of the clients business and industry, stay current on news, trends, and issues, and take an active interest in the client s business to pre-empt issues and provide strategic counsel.
- Work closely with the government relations advisors in ensuring timely execution of the public affairs campaign / project.
- Lead outreach and engagement with think tanks, industry bodies, media, and other influencers of policy, on behalf of clients and as part of the client outreach plan
- Act as a client leader and maintain a clear and consistent communication channel between the client and the account team and resolve misunderstandings if they occur.
- Manage quality implementation for the client portfolio within budget and timelines.
- Timely Decision Making The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
- Support senior management on crisis management issues if required.
- Be a seasoned writer and able to write for senior management level audiences.
- Conduct formal presentations in a variety of settings and able to persuade and influence decision makers within client and prospective client companies.
- Build relationships with key opinion leaders who are key to your clients industries and businesses.
- Be a source of creative ideas and effectively use Burson s proprietary tools Creative Studio, BAV, Decipher and other businesses under the Burson umbrella (i.e. PSB, Axicom, etc.) to build brands and nail client objectives.
- You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations.
Business Development :
Work with senior leaders to identify opportunities to grow existing accounts and track potential opportunities for new business. Always maintain a strong pipeline of new business.Participate in new business brainstorms and take ownership of portions of new business proposals under the guidance of senior management.Talent Management :
Coach, mentor, and delegate responsibilities to junior staff helping them identify their areas of development and consistently serve as a positive role model fostering teamwork.Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.Provide continuous constructive feedback- not just during performance reviews- and keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner.Provide on the job training to team members on account management to develop team s expertise on client business and conduct formal training sessions when required.Guide and inspire junior staff to develop media contacts and strategies.Financial Management :
Know and meet your billability target, track, and record time in Maconomy in a timely manner.Manage account administration duties such as billing and financial reporting.Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.Work with senior leaders to manage your team and allocate resources for agencyFollow agency procedures on client budgets, budget tracking, contract approval and billing rates.Agency Responsibilities :
Use Burson s intranet and resources; keep your profile updated.Help in recruiting top talent by knowing our capabilities and network.Adhere to Burson s confidentiality and disclosure agreements and abide by the company s code of ethics / conduct.Experience that contributes to success :
Graduate / Postgraduate in Law, Economics, Public Policy, Political Science, Business & International Affairs and Communications (with specialization in government / policy communication).10+ years of work experience, specializing in tech policy & / or FMCG policy. A person who is well versed with policy communications for forming coalitions & doing advocacy work with think tanks & key opinion leaders.Skills Required
Financial Management, Talent Management, Business Development, Client Service