Tech Support / Tech Support Technician (m / f)

Key Responsibilities :

• Deliver high-quality on-site repair and maintenance for complex optoelectronic measurement systems.
• Troubleshoot technical issues and perform diagnostic evaluations to isolate and resolve faults quickly.
• Lead equipment installations and relocations, including commissioning, SAT and system check-out at customer sites.
• Conduct customer training using structured materials and technical manuals.
• Support and manage remote and on-site service activities related to solar simulators across India.
• Coordinate with the WAVELABS headquarters service team in Germany for technical support and repairs.
• Perform failure analysis and implement corrective measures to minimize system downtime.
• Maintain and track consignment stock at the customer site (as needed).
• Document all service activities using internal systems and prepare customer reports in Excel and PowerPoint.
• Ensure continuous learning through manuals, technical journals, and training sessions.

Required Qualifications & Skills :

Experience :

Technical Skills :

Soft Skills :

Work Environment :

Skills Required

Diagnostic and troubleshooting abilities, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel