Accolite - ServiceNow Business Analyst - ITSM Framework

Description :

We are looking for a proactive and detail-oriented ServiceNow Business Analyst (ITSM) to join our team. The ideal candidate will have hands-on experience in ServiceNow modules, particularly IT Service Management (ITSM), and a strong understanding of business processes within IT operations.

The candidate will act as a bridge between stakeholders and technical teams to gather, analyze, and translate requirements into effective ServiceNow solutions.

Key Responsibilities :

• Work closely with stakeholders, process owners, and technical teams to gather, document, and validate business requirements for ServiceNow initiatives.
• Analyze existing ITSM processes (Incident, Problem, Change, Request, Knowledge, etc.) and recommend improvements leveraging ServiceNow capabilities.
• Translate business requirements into functional and technical specifications for ServiceNow development.
• Collaborate with ServiceNow developers to ensure delivered solutions align with requirements and business goals.
• Conduct workshops and UAT sessions with business users to validate functionality and ensure successful implementation.
• Maintain a detailed understanding of ServiceNow modules, releases, and platform capabilities.
• Create and maintain documentation, including process flows, requirement traceability, and test cases.
• Support configuration reviews, defect management, and release coordination activities.
• Serve as the functional subject matter expert (SME) for ITSM processes within the ServiceNow platform.

Required Skills And Qualifications :

Preferred / Nice-to-Have Skills :

Soft Skills :

(ref : hirist.tech)