Technology Operations Lead

GIVABengaluru, Republic Of India, IN

1 day ago

Job description

Job Title : IT Manager

Location : Bengaluru

Experience : 7 plus years

Employment Type : Full-time

Job Summary :

We are seeking a proactive and technically skilled IT Manager to lead our technology operations, with a strong focus on CCTV systems, IT infrastructure, desktop support , and team management . The ideal candidate will oversee day-to-day IT operations, ensure network and surveillance system reliability, and manage a team of IT support personnel to deliver seamless technology services across the organization.

Key Responsibilities :

Infrastructure & Network Management

Design, deploy, and maintain robust IT infrastructure (servers, networks, firewalls, switches).
Ensure uptime and performance of LAN / WAN, internet connectivity, and wireless networks.
Manage hardware / software inventory and lifecycle planning.

CCTV & Surveillance Systems

Oversee the setup, maintenance, and monitoring of CCTV systems across all locations.

Ensure data retention compliance, remote monitoring capabilities, and system integrity.

Coordinate with security teams and vendors for surveillance optimization.

End-User & Desktop Support

Lead desktop support operations to resolve hardware, software, and connectivity issues.

Enforce standards for device configurations, OS deployments, and endpoint security.

Provide tier-2 / 3 support and escalation management for unresolved incidents.

Team & Vendor Management

Supervise and mentor IT support staff, setting performance goals and development plans.

Manage IT project timelines, resource allocation, and cross-functional coordination.

Collaborate with vendors for equipment procurement, AMC / SLAs, and issue resolution.

Compliance, Security & Documentation

Implement and enforce IT policies related to data security, backups, and access control.

Maintain system documentation, incident logs, and asset management records.

Stay updated with emerging technologies and recommend upgrades as needed.

Requirements :

Experience : 5+ years of relevant IT experience, with at least 2 years in a managerial role.

Technical Skills :

Hands-on with CCTV setup (IP cameras, DVR / NVR, remote access).

Strong troubleshooting skills across Windows, MS Office, and common desktop issues.

Familiarity with server administration, Active Directory, and IT ticketing systems.

Leadership : Demonstrated ability to manage teams, prioritize workloads, and handle escalations.

What We Offer :

Competitive salary and benefits.

A collaborative work culture with a strong emphasis on operational excellence and security.

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Technology Lead • Bengaluru, Republic Of India, IN

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