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Center Operations Manager
ConfidentialBengaluru / Bangalore, India5 days ago
Job descriptionBuild and own dashboards, scorecards, and exception trackers to provide visibility into Collaborate with Tech / Product teams to refine and rollout ops dashboards or tools Anchor the operations calendar — reviews, audits, closures, feedback loops Support city and cluster leads in conducting high-quality governance rituals Track and follow through on agreed actions — become the 'ops conscience' of the org Support onboarding of new Cluster Managers and Center Managers Serve as a resource for process troubleshooting and operational escalations Promote best practice sharing across the network Lead time-bound improvement projects (e.g., TAT reduction, hygiene revamp, trial funnel Partner with functions like HR, Tech, Facilities and Customer Experience to resolve systemic Preferably from fitness, retail, F&B, or hospitality chains Strong with Google Sheets, Excel, dashboarding, and reporting tools Analytical, structured, and ability to operate under ambiguity Experience managing governance processes across multiple stakeholders Collaborative communicator who works through influence rather than authority
As Manager - Center Operations , your role is to create clarity, consistency, and operational excellence across the gym network by empowering the city and cluster teams to do so. You'll drive visibility, accountability, and process adoption through systems, toolkits, reporting, and structured governance.
This is a non-sales role focused on process rigor, systemization, and network support — ideal for
someone who understands frontline fitness ops but prefers to build and enable operations delivery.
Key Responsibilities :
Operational Governance & Process Clarity
- Define and drive SOPs across all gym functions — front desk, PT, trials, hygiene, etc.
- Conduct periodic audits (physical, virtual) to ensure adherence
- Create operational playbooks for field teams
Center & Cluster Visibility
operational performance (attendance, trials, PT%, hygiene audits, escalations)
Rhythm of Business & Reviews
Field Support & Capability Building
Projects & Enablers
cleanup)
gaps
Ideal Candidate Profile
4 years in business operations, central ops or field enablement roles
Skills Required
Dashboarding, google sheets , Excel, Reporting Tools
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Operation Manager • Bengaluru / Bangalore, India
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