Customer Service Representative

About Trupeer Trupeer.Ai is a venture backed AI startup founded by serial entrepreneurs from IIT Delhi, IIT Bombay, BCG, and Samsung Korea. Backed by RTP Global and Salesforce Ventures, the platform is democratizing product content creation enabling anyone to instantly create professional product videos and documentation for software. Similar to how Claude and Cursor empower everyone to build software.The platform is already trusted by 20,000+ teams, including Fortune 100 companies, Glean, MIT, Accenture and more. Read here : Forbes feature.Role : Customer Support Executive We are looking for a proactive and empathetic Customer Support Executive to assist our global customers, primarily based in the US. The ideal candidate should have excellent communication skills, a strong grasp of support tools, and the ability to manage customer queries with professionalism and care.Key Responsibilities :

• Respond to customer queries via email, chat, and support tickets in a timely and professional manner.
• Troubleshoot issues and guide users through product workflows and best practices.
• Escalate complex technical problems to relevant teams and ensure prompt resolution.
• Maintain accurate records of interactions in the ticketing system.
• Contribute to knowledge base documentation and process improvements.Must-Have Skills :
• Excellent English communication skills - both written and spoken.
• Willingness to work night / early morning hours (1 AM onwards) to support the US time zone.
• 2–3 years of experience in customer support or a similar client-facing role.
• Tech-savvy with familiarity in ticketing systems (e.G., Zendesk, Freshdesk, Intercom) and CRM tools.
• Strong problem-solving skills, patience, and customer-first attitude.Good to Have :
• Prior experience supporting SaaS products or B2B customers.
• Understanding of basic technical troubleshooting or onboarding processes.What We Offer :
• Opportunity to work closely with a global customer base and fast-growing startup team. Exposure to international client communication and modern support tools.
• Growth-oriented culture that values initiative, empathy, and ownership.