IS Global Delivery Manager (Workplace, network & Service desk) ABB Robotics

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

IS Manager

Are you ready to lead the transformation of workplace technology across a global enterprise? Join us in shaping the future of digital employee experience for over 7500 users in 50 countries. As IS Global End User Workplace Lead, you will drive innovation, security, and service excellence across our Robotics business, ensuring seamless collaboration and productivity worldwide.

In this role, you will define and execute a modern workplace strategy that balances user experience with compliance and security. You will lead a global team responsible for endpoint management, collaboration platforms, telephony, identity services, and PKI. Working closely with senior management, R&D, digital teams, and key business stakeholders, you will ensure the delivery of robust and scalable infrastructure solutions.

The position is global. The preferred locations are Polen, India, Spain, Italy, Sweden and China.

Your responsibilities :

Lead the transformation of end-user experience through modern workplace technologies

Oversee lifecycle management of all end-user devices including laptops, mobile phones, peripherals, and telephony

Supervise identity and access management services and ensure seamless integration with HR and IT platforms

Implement remote support, self-service portals, and automation to enhance user satisfaction

Manage vendor relationships and act as the primary contact for workplace services across business units

You will also be responsible for ensuring secure OS deployment, patching, and software distribution, as well as managing endpoint protection in collaboration with Information Security. You will monitor service performance, coordinate cross-functional delivery, and provide executive-level reporting on strategic initiatives. With a global scope and major business impact, this role requires strategic vision, technical expertise, and strong leadership.

Your background :

More than 10 years of leadership experience in workplace technology and endpoint management

Deep expertise in Microsoft Power Platform, Intune, SCCM, Autopilot, and M365

Strong understanding of identity and access management principles and system integration

Proven ability to lead cross-functional teams and drive strategic initiatives

Excellent communication skills across technical and non-technical audiences

Exciting Career Opportunity in Robotics

This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor / operator focused on AI, robotics, and next-generation computing.

By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

Welcome with your application! Last day to apply is November 2.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.