Customer Engagement Technology Director

POSITION SUMMARY :

The AVP, Application Development oversees software development of all current customer engagement technology offerings (e.G. LOS, LMS, Customer Service, Self-service, Mobile APP). This role will also be the key leader responsible. The AVP, Application Development will provide thought leadership to the development group and help to set the overall technical direction and strategies for supporting the business. Working with various business teams to understand and inform business strategy and then establish and deliver on an IT roadmap, this person is responsible for ensuring quality and on time delivery. Requires extensive collaboration with business teams and other technology leaders and must have strong impact and influencing skills and executive presence.

KEY RESPONSIBILITIES :

• Have hands on experience in Development, Design, Delivery and Production Support of DOT NET Applications.
• Familiarity with the ASP.NET framework, SQL Server and design / architectural patterns (e.G. Model-View-Controller (MVC))
• Knowledge of the .NET languages (e.G. C#, Visual Basic .NET) and HTML5 / CSS3
• Familiarity with architecture styles / APIs (REST, RPC)
• Provide overall technology leadership for Service agile program and the respective teams consisting of cross-functional delivery skills (product definition, configuration, development, QA, and technology production support - Level 3)
• Set scope and delivery expectations with business partners and other internal customers Interface with all corporate and business unit leaders to communicate application delivery strategies / plans and gain collaborative support.
• Remove obstacles, close gaps and manage and mitigate risks to ensure delivery on time, on budget and with impeccable quality.
• Works closely with the Portfolio team, IT Leadership teams to provide technology leadership to refine corporate technology strategies and investments.
• Ensure high quality talent, bench strength and succession planning through best practices in recruiting, selection, training, developing and retaining IT professional staff.
• Provide leadership to the quality team and provide quality measurements to leadership team. Drive quality initiatives within design and development phase.

DESIRED CANDIDATE PROFILE :