Customer Engagement Manager

Location : Hyderabad, India

Role Level : Mid to Sr Leadership

Employment Type : Full-Time

Preferred : MBA

About Divami

Divami is a premier design-led product engineering firm specializing in delivering transformative digital solutions through the seamless amalgamation of design, engineering, and AI capabilities. As we scale to serve mid-market and enterprise clients globally, we are looking for an exceptional Project Manager to lead, innovate, and drive our key client project engagements

About the Role

We are looking for a Delivery manager to lead and own one / multiple design and product development engagements, ensuring high customer satisfaction, seamless execution, timely delivery. Working closely with customers this role will become a trusted advisor for Divami customers. This individual will report directly to the Chief Delivery Officer (CDO) and play a pivotal role in consulting, project planning, execution, risk mitigation, and stakeholder management. The Delivery manager will collaborate closely with design, engineering, and AI teams to ensure that every engagement aligns with Divami’s quality benchmarks and strategic objectives.

Key Responsibilities

Customer Relationship & Growth

• Build strong relationships with CXOs and business heads, ensuring Divami is positioned as a trusted partner.
• Translate client feedback into actionable insights, driving continuous improvements.
• Act as the primary point of contact for clients regarding project status, challenges, and recommendations.
• Help account managers with opportunities for account expansion, including upselling and cross-selling Divami’s services.

Engagement Ownership

Key Responsibilities (Contd)

People & Process Leadership

Quality, Efficiency & Governance

Cross-Team Collaboration

Requirements & Key Skills

Why join Divami?

At Divami, we are redefining the boundaries of design, AI, and engineering to build products that capture imaginations and drive results. As a Delivery Manager, you will play a critical role in enabling Divami to deliver unmatched impact to our key clients, blending creativity, intelligence, and technology.

If you are an exceptional leader with a passion for design-led innovation and the vision to take Divami’s delivery capabilities to the next level, we invite you to join us in shaping the future.

“Let’s engineer tomorrow, together”