Senior Operations Specialist (Home Services)

Job Title : Senior Operations Specialist

Location : Remote (India-based role)

Job Type : Full-Time

About InstaService

InstaService is a fast-growing on-demand home services platform, offering professional

cleaning, handyman, and plumbing services

across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.

Job Summary

We are looking for a

highly motivated, proactive Senior Operations Specialist

based in

India

to support our U.S. operations. You will play a

critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction . You will also proactively identify and resolve operational issues to ensure that

no booking is ever canceled unnecessarily .

Key Responsibilities

Coordinate and manage daily customer bookings

to ensure timely and successful service delivery.

Communicate directly with U.S.-based customers and service providers

over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues.

Onboard and train new service providers , ensuring they understand InstaService’s standards and processes.

Monitor active bookings

to anticipate and address any issues (e.g., delays, cancellations, customer complaints).

Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully.

Follow up on completed bookings

to gather feedback and maintain quality control.

Maintain

accurate records

of bookings, service provider performance, and customer interactions.

Work closely with management to

continuously improve operational processes and provider performance .

Take ownership of

urgent operational issues

and ensure prompt resolution.

Flexible working hours

to align with U.S. time zones (mainly PST / CST / EST).

Requirements

3+ years of experience

in operations, service coordination, customer support, or similar roles.

Excellent

English communication skills (spoken and written) .

Strong

problem-solving skills , ability to stay calm under pressure and resolve issues quickly.

Proven ability to

handle U.S.-based customers and service providers professionally and efficiently .

Experience in

onboarding, training, and managing external vendors or service providers .

Strong

organizational and multitasking abilities

to manage multiple active bookings and provider schedules.

Comfortable working in a

fast-paced, startup environment .

Familiarity with tools like

Slack, CRM systems, Google Sheets, and other booking / communication platforms .

Preferred Qualifications

Experience working with

U.S. clients or in an international customer service role .

Background in

home services, gig economy, or on-demand service platforms

is a strong plus.

Ability to

work flexible shifts , including weekends or evenings as needed.

What We Offer

Competitive salary based on experience.

Fully

remote position

with flexibility.

Opportunity to

grow with a fast-scaling U.S. startup .

Collaborative and supportive work culture.

How to Apply

Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you!

Download & Explore Our App

Visit https : / / www.instaservice.com / get-app to download the InstaService app (on the App Store or Play Store).

Provide Your Feedback

Take a few minutes to explore the app and note what you liked and what could be improved.

Submit Your Application

Email your résumé and app feedback to hiring@instaservice.com.

Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!

InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.