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Customer Relationship Executive
Customer Relationship ExecutiveConfidential • Thane
Customer Relationship Executive

Customer Relationship Executive

Confidential • Thane
28 days ago
Job description

Responsibilities :

  • Attracts potential customers by answering service questions and suggesting

information about other services.

  • Serves customers by providing company service information and lead closings.
  • Opens customer accounts by recording Waitlist information.
  • Maintains customer records by updating detailed information.
  • Daily follow-up with the operational team & updating lead status.
  • Recommends potential services to management by collecting customer
  • information and analyzing customer needs.

  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • To Manage Inbound and Outbound calls in a timely manner
  • Identify customer's requirements, clarify information and provide them with the
  • resolution based on company policy

  • Handle any required communication or coordination required between
  • Partner's(Tankers) and customers

  • Entering customer and account data from source documents within time limits
  • Compiling, verifying the accuracy, and sorting information to prepare source data
  • for computer entry

  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and
  • checking the output

    Education and / or Work Experience Requirements :

  • Minimum 6 months of experience in Customer Relationship or Lead Generation
  • BPO experience is also acceptable
  • Excellent communication skills
  • Strong teamwork abilities
  • Effective listening and questioning skills
  • Education

    Doctor of Physical Therapy, PGP, Bachelors of Law (B.L / L.L.B), MBBS, Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Law (M.L / L.L.M), Doctor of Optometry, Doctor of Business Administration (DBA), Doctor of Medicine (M.D / M.S), Bachelor of Business Administration (B.B.A), Master in Computer Application (M.C.A), Master OF Business Administration (M.B.A), Post Graduate Diploma in Computer Applications (PGDCA), Doctor of Pharmacy (PharmD), Doctor of Veterinary Medicine (DVM), Bachelor of Dental Surgery (B.D.S), Post Graduate Programme in Management for Executives (PGPX), Doctor of Dental Surgery / Medicine (DDS / DMD), Doctor of Nursing Practice (DNP), Bachelor Of Technology (B.Tech / B.E), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Public Health (DrPH), Master of Public Administration (MPA), Master of Library & Information Science (MLIS), Doctor of Psychology (Psy. D. / D. Psych.), Bachelor Of Computer Application (B.C.A), Masters in Technology (M.Tech / M.E), PGDM

    Skills Required

    Customer Support, Communication Skills, Problem Solving, Time Management, Negotiation Skills, Product Knowledge, Reporting Tools

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