Job Title : Senior Software Engineer ServiceNow
About the Role :
We are seeking an experienced and highly skilled Senior ServiceNow Developer to join our team. The ideal candidate will bring strong hands-on expertise in ServiceNow development, integrations, and customizations. You will play a key role in designing, developing, and maintaining ServiceNow solutions that support enterprise-level processes and workflows across multiple modules. This role requires strong technical proficiency, deep knowledge of ITSM and ITIL processes, and the ability to collaborate effectively with cross-functional teams.
Location : Bangalore, Gurgaon, Pune
Experience Required : 3 to 6 years in ServiceNow development
Key Responsibilities :
ServiceNow Development & Customization :
- Design, develop, and maintain custom applications, workflows, and automation within the ServiceNow platform.
- Develop custom code for ServiceNow modules including ITSM, Service Portal, Scoped Applications, and more.
- Customize UI features using UI Pages, UI Macros, Jelly scripting, JavaScript, and other advanced scripting tools.
Requirements Analysis & Solution Design :
Work closely with users and process owners to gather business requirements and translate them into technical solutions.Analyze existing processes and recommend improvements by leveraging ServiceNow capabilities.Design and implement new automated workflows and process enhancements within the platform.Integrations & Third-Party Applications :
Develop and maintain integrations with external systems using REST, SOAP, and other web service technologies.Ensure smooth data flow between ServiceNow and third-party applications with reliable, secure, and scalable integration solutions.Troubleshoot integration issues and optimize performance.System Administration & Collaboration :
Partner with internal process managers, ServiceNow administrators, and cross-functional teams to implement and support various ServiceNow modules.Ensure alignment of ServiceNow solutions with business objectives, compliance standards, and best practices.Support ServiceNow modules for SLA configuration, incident tracking, reporting, and dashboard creation.Technical Leadership :
Provide technical guidance, mentorship, and best practices to team members and business units.Participate in Agile / SCRUM ceremonies and contribute to sprint planning, estimations, and reviews.Champion ServiceNow capabilities within the organization and support adoption of new functionalities.Required Qualifications & Skills :
Technical Skills :
3 to 6 years of hands-on experience in ServiceNow development in an enterprise environment.Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD)preferred.Strong scripting expertise : JavaScript, Client Scripts, Business Rules, Server Scripts.In-depth knowledge of ITSM modules and ITIL processes (Incident, Problem, Change, CMDB).Experience in ServiceNow migrations, integrations, and workflow automation.Proficiency in REST / SOAP API development and working with message-based architectures.Hands-on experience with Service Portal, Scoped Applications, SLA management, and reporting.Web & UI Technologies :
Working knowledge of web development frameworks and technologies including AngularJS, HTML5, jQuery, and CSS.Ability to build responsive and user-friendly UI components within ServiceNow.Professional Skills :
Strong analytical and problem-solving skills with the ability to design scalable solutions.Proven ability to work effectively across multiple teams and manage multiple projects simultaneously.Strong communication skills and the ability to translate technical concepts into business-friendly language.Experience working in Agile / SCRUM environments.(ref : hirist.tech)