Senior Manager Operations

JOB CONTENT :

Key Responsibilities :

• Design and develop an annual plan for the department and oversee the implementation and

execution and make necessary changes and corrections if required

business goals

client needs are identified through regular consultation and / or collaboration.

accuracy, productivity, and quality

productivity, quality, or reduction in cost

Responsible for managing the team :

o Assess the utilization of the team and take corrective measures if required

o Organize regular team meetings to review and assess progress and provide updates as

required

o Identify training needs and ensure trainings are organized accordingly

o Conduct skip level meetings to gauge team morale and bridge gaps as required

o Handle grievances raised within the team

o Manage Performance of the team

Provide periodic performance feedback in one-on-one meetings

Conduct Performance Appraisals

PBP allocation for constant low performers

Manage rewards and recognition initiatives

initiatives

Create and maintain financial budget for the team and manage P&L

progress of work

by the Service Level Agreements (SLAs) for the vertical

JOB SKILLS :

Basic Requirements :

Skills Required

Interpersonal Skills, Customer Orientation, Ms Ofice