Senior Technical Support Engineer

What you'll do

Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue

Troubleshoot and optimize Linux / Unix (LAMP) servers, networking, PKI, virtualization, and SaaS / cloud services

Provide expert support for Mobile Device Management (MDM) across Apple iOS / MacOS, Android, and Windows devices

What you will bring

7–10 years' experience in enterprise IT support or equivalent role

Proven hands-on troubleshooting skills in Linux / Unix systems and LAMP stack, or networking, PKI, and virtualization

Strong experience with MDM solutions for Apple, Android, and Windows

Practical knowledge of SaaS / cloud platforms (AWS, Azure, Docker), microservices, and B2B customer support

Excellent written and verbal communication, with a customer-first attitude

Bachelor's degree in computer science or a related field, or equivalent professional experience

Preferred skills :

Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems

Certifications : Linux, CCNA, MCTS, VCP

Familiarity with Exchange, Active Directory, ISA / TMG, NDES, KDC

SQL queries and LDAP server management

Understanding of PKI, SCEP, and security best practices

Company - IVANTI

Interested candidates, please DM with resume.

Skills Required

Unix, Networking, Cloud Services, activesync, email systems , Dns, Ldap, Microservices, Https, Docker, Isa, Aws, Saas, Active Directory, ip networking, Sql, Pki, Tmg, Load Balancers, Smtp, Linux, Exchange, Firewalls, Lamp, Azure, Virtualization