Job Requirements
Role / Job Title : Senior Analyst-QA
Function / Department : Credit COE
Roles & Responsibilities
- To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors
- Devise and Deploy QA process in collateral & Non collateral product processes
- Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
- Share Inputs from QA & Hindsighting process to improve credit process
- Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
- Onboard and Manage QA vendors for effective functioning
Secondary Responsibilities
Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered processEvaluate the growth strategy and plan scalability across credit process and productsRecommend process changes in order to improve service efficiency and quality across CreditMonitor the defined business plan laid out during yearly planningKey Success Metrics
QA Metric , Vendor management , Quantum and periodicity of MIS
Education
Post Graduation : Any
Graduation : Any
Experience : 3-8 years of experience
Skills Required
Vendor Management, Quality Assurance, technology solutions , Automation