Program Specialist

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we&aposve done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you&aposre looking for a new opportunity where you can truly make a difference, we hope you&aposll apply for a position with us.

Job Summary

Request Management – Train, assist, and facilitate the requisition life cycle with client managers and suppliers

Project Mgmt. – Mgmt. of special projects as necessary i.e. large hiring initiatives, VMS tool clean up, and assist with supplier rationalization process

Client Management – Assist Client Hiring Managers with inquiries and requests related to the program. Ensure managers are educated on and following program policies for compliance as well as a seamless hiring process

Relationship Mgmt. – Build, grow, maintain and leverage relationships with hiring managers, stakeholders, supplier partners and internal resources to ensure overall program success

Customer Service – Maintain a service-focused mentality that delivers an excellent experience to client hiring managers, stakeholders, internal Pinnacle partners, and suppliers

Technology – Extensive use within MSP tool ex. Beeline, ERP, Excel, Word, and PowerPoint. Train new client managers and suppliers as needed on VMS tool if applicable.

Audit & Compliance – Ensure proper documentation is being submitted by suppliers in a timely manner. Work closely with suppliers and client managers to ensure program needs (ex. timecards and Pos) are being submitted and approved on time for SLA / KPI purposes

Other Duties and Client Specific Functions – As needed or assigned

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Skills Required

Word, Erp, Powerpoint, Excel