Program Manager - Technical Documentation

We are seeking a Program Manager - Technical Documentation to lead the digital transformation of our industrial equipment documentation. You will be responsible for implementing and managing a new content management system (CMS), significantly improving maintenance efficiency and customer satisfaction. This strategic role requires a blend of technical knowledge of industrial equipment, expertise in content management, and strong program leadership to guide cross-functional teams and drive continuous improvement.

Roles & Responsibilities :

• Develop and execute the strategic vision for the digital transformation of technical documentation.
• Build and lead cross-functional teams, securing executive sponsorship and managing stakeholder expectations.
• Define success metrics for the CMS implementation and establish governance frameworks.
• Lead the evaluation and selection of CMS technologies, overseeing system architecture design and integration with existing enterprise systems.
• Develop content models, metadata frameworks, and standards for content structure, authoring, and publication.
• Guide the migration of legacy documentation into the new system.
• Design and implement efficient workflows for content creation, review, and publication.
• Establish quality assurance protocols, terminology management, and localization processes.
• Build and mentor a team of content strategists, technical writers, and documentation specialists.
• Foster collaboration between engineering, service, training, and documentation teams.
• Analyze system usage and performance metrics to identify improvement opportunities.
• Stay current with industry trends and lead ongoing enhancement initiatives.
• Develop roadmaps for integration with emerging technologies (AR / VR, IoT, AI).

Skills Required :

QUALIFICATION :

Skills Required

content management systems , Technical Documentation, Change Management