Web Channel Lead

What will you do?

• Take complete ownership and ensure timely delivery of assigned projects with quality.
• Analyze project requests & advising on key marketing initiatives. Prior experience in a similar role in Pharma content production, marketing operations is desirable.
• Focused on working with Project / Account Management teams to ensure timely marketing asset delivery exceeding quality benchmarks.
• End to End Project Management – communicating with PM / AM, sharing project updates, mini-production plans, as needed.
• Ensuring workflow / project management tools and processes are implemented and followed rigorously.
• Liaison between the PM / AM layer and the execution team.
• Responsible for ensuring seamless service delivery and achieving high quality services.
• Ensuring that key metrics are met consistently across reporting periods.
• Monitor CSAT responses and ensure scores exceed SLAs for the service line.
• Proven experience in managing the delivery of WCM and DAM applications with medium to large teams.
• Establish a strong relationship with the client, manage change requests and scope creep, track daily activities of the team, and provide direction and guidance as needed.
• Drive design, development, and deployment of standardized metrics and dashboards to measure delivery of project / tracks.
• Monitor project baseline to ensure that the activities progress as per the plan.
• Participate in all Agile ceremonies like - Sprint Grooming, Planning, Retrospective etc.
• Identify productivity and incorporate quality process improvements.
• Guide the team in technical & domain aspects.
• Ensure that the team maintains a high level of competence and operational excellence.
• Publish status reports with metrics for the internal and external stakeholders.
• Define best practices.
• Identify gaps and come out with process and action plans and tracking them to closure.
• Proactively identify risks and issues and develop mitigation plans.
• Identify business problems and come up with solutions and frameworks.
• Generate and execute onboarding, training, knowledge transfer, and skill-building plan of new team members.
• Assist in hiring the right talent for the team.
• Participate in pre-sales activities of like proposals, POCs, etc.
• Define code review process for the team to follow and perform code reviews.

What will you need?

What do you get?