Manager - Travel Insurance Operations
ConfidentialHyderabad / Secunderabad, Telangana, Pune, Chennai30+ days ago
Job descriptionAre passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience
You could be the right candidate if you
- Have 5-6 years of experience in Travel Insurance operations and claims management with at least 2-3 years experience in lead / equivalent role.
- Expert knowledge of Travel Insurance product features, process, regulatory and compliance requirements and implementation and management of comprehensive Travel insurance operations & claims management process.
- Aware of International Travel Insurance Medical Claims, terms & systems
- Understand the International Travel Insurance TPA ecosystem and have experience of managing TPA model
- Have startup experience or setting up a team from scratch (Preferred but not mandatory)
- Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills
- Have excellent verbal and written communication skills and strong negotiation skills.
- Thrive in environments that celebrate co-creation and collaboration.
- Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure
This could be the gig for you if you
Skills Required
Travel Insurance, Communication Skills, TPA, Ms Office
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Operation Manager • Hyderabad / Secunderabad, Telangana, Pune, Chennai