DigiHelic Solutions - L3 Production Support Engineer - Splunk

About the Role :

We are seeking a highly skilled and experienced L3 Production Support Engineer to join our team in Bangalore or Hyderabad. The ideal candidate will have 5-8 years of experience in a similar role, with a strong focus on providing advanced, code-level support for critical production applications. This position requires deep expertise in modern technology stacks and a proactive approach to resolving complex issues, minimizing system downtime, and ensuring application stability.

Key Responsibilities :

• Serve as a primary point of contact and technical expert for all L3 production support incidents, troubleshooting and resolving complex issues that require in-depth code and system knowledge.
• Conduct root cause analysis (RCA) for major incidents and implement permanent solutions to prevent recurrence.
• Work closely with development, quality assurance, and business teams to resolve issues and deploy fixes in a timely manner.
• Proactively monitor application health and performance using tools like Splunk and Dynatrace, identifying potential issues before they impact end-users.
• Provide on-call support as part of a rotation schedule to ensure high availability of production systems.
• Contribute to the continuous improvement of support processes, tools, and documentation.
• Perform database performance tuning and query optimization for both relational and NoSQL databases.

Required Skills & Qualifications : : 5-8 years of hands-on experience in L3 production support. This is a must-have.

Technical Skills :

Specific Requirements :

Education : Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Soft Skills : Strong analytical, problem-solving, and communication skills. Ability to work effectively under pressure and collaborate with cross-functional teams.

Location : This position is based in Bangalore or Hyderabad, India.

(ref : hirist.tech)