Lead Support Analyst, Servers, Information Technology

Key Areas of Responsibilities

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service
• Manage, maintain, and troubleshoot Linux servers, including server upgrades, configurations, and maintenance tasks. Provide L1,L2,L3 level server support similar to current team
• Proficient in Red Hat Enterprise Linux (RHEL) versions 6,7,and 8. Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
• Create and modify scripts or applications to perform tasks(Ansible, Bash)
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes
• Provide weekend support on scheduled weekend changes
• Provide on-call support during off hours if needed
• Participate in Disaster Recovery and BCP drills
• Manage Physical server infrastructure using remote access
• Manage and maintain virtual machines in internal ESX farm as well as in AWS
• Build new physical and virtual servers as per standards
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Knowledge on servers installed with cluster software and databases.

Requirements

Skills Required

VMware, Ansible, Bash, Kubernetes, Aws