India SOC Operations Leader

Job Description

We are seeking a highly skilled and experienced SOC Team Lead to oversee India-based analysts, maintain 24×7 coverage, and ensure alert triage, escalation, and incident response excellence.

The successful candidate will work closely with our U.S. SOC Manager to support MSSP service delivery for a high-profile U.S. public-sector client.

This is a hands-on, mid-senior technical role ideal for someone with strong SOC experience who can both execute and guide a small shift team.

Key Responsibilities :

• Lead and mentor Tier-2 analysts in day-to-day SOC / NOC operations.
• Perform hands-on incident triage, RCA, and escalation for alerts from CrowdStrike, Rapid7 InsightIDR, and other platforms.
• Support U.S. SOC Manager (Paul) in shift planning, turnover, and SLA adherence.
• Ensure accurate documentation and RCA reporting aligned with client standards.
• Participate in detection tuning, vulnerability tracking, and continuous improvement.
• Identify automation opportunities using AI / ML or scripting (Python, PowerShell preferred).
• Collaborate with U.S. and India teams to maintain consistent processes and service quality.