Presales Solutions Architect- Contact Center Technology

Role :

Presales Solution Architect - Contact Center Technology

Location : Noida

Job Description :

A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience

Technical Skills Needed :

Having knowledge of different types of licensing of contact center components

Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams

Technical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design / solution

Good understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as SIP, E1 / T1, CTI, APIs,TCP / IP, MPLS, WebRTC etc.

Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud

Must have worked on few large transformation deals in excess of 400 agents globally

Soft Skills Needed :

Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives

Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role)

Basic business analysis skills using excel or any other BI tool

Team player that collaborates and shares knowledge with others

Comfortable as individual contributor in near future but aspire to lead and works towards it

Continuous learner of technology and evolving trends in contact center and BPO industry

Consultant / advocacy skills to work ethically and win customer’s confidence