SMART360 - Product Content Specialist intern

About Bynry Inc.

Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North America and beyond.

Based in Bavdhan, Pune, we're a dynamic 20-person team committed to making utility operations 35% more efficient and 28% more cost-effective through innovative technology solutions.

About SMART360

SMART360 is a comprehensive utility management platform that helps water, electric, and gas utilities modernize their operations through customer experience management, work order management, asset management, meter data management, and mobile solutions.

About The Role

We're seeking a creative and data-curious Product Content Specialist intern who's excited about AI-powered content creation and customer analytics. This is a unique 6 months opportunity to learn how B2B SaaS companies support their customers while building practical skills in content creation, analytics, and customer advocacy.

You'll work closely with our customer success team, starting with guided support and progressively taking on more independent responsibilities as you learn about utility operations, our product, and customer needs.

What You'll Do

Content Creation (AI-Powered)

• Create video tutorials, how-to guides, and knowledge base articles using AI tools
• Write blog posts and case studies showcasing customer success stories
• Develop visual content (infographics, screenshots, workflow guides) with AI design tools
• Build onboarding materials and quick-start guides for new customers
• Learn to use AI for video editing, script writing, and content optimization
• Assist in creating webinar presentations and demo materials

Analytics & Customer Insights

Customer Interaction

What We're Looking For

Core Skills

Technical Comfort

Nice To Have

What We Offer

Learning & Development

Compensation & Benefits

Location & Duration

Ready to learn customer advocacy, master AI-powered workflows, and help utilities worldwide Join us!

Note : This is a paid internship.Skills : ai-tool savvy,customer empathy,strong communication,ownership,analytical mindset,quick learner

Skills Required

Analytics, Content Creation, Social Media, Video Editing