Sr. Process Associate - Chat Process Accounts and Billing

Overview

We are looking for Chat Process Associates with strong communication and sales skills to join our customer Chat Support Team.

Work Location : Thoraipakkam, OMR Chennai

Shift : Night Shift

Responsibilities

Responsibilities :

Handle customer queries via chat with professionalism and empathy

Promote and upsell products / services wherever applicable

Ensure high-quality customer experience with timely responses

Achieve sales and support targets

Requirements

Requirements :

Graduate in any stream

Excellent Written Communication Skills (English Proficiency Required)

Strong persuasion & sales aptitude

Ability to multitask and work in a fast-paced environment

Minimum 1 to 2 years of prior experience in sales / chat support.

Telecom Billing is preferred.

Skills Required

Sales, Chat Support, Telecom Billing, Communication