Manage and mentor a team of Oracle HCM support analysts, providing guidance and fostering a collaborative and high-performing environment.Oversee the timely resolution of all Oracle HCM system incidents, cases and requests, ensuring service level agreements (SLAs) are met.Manage regular system maintenance activities related to quarterly releases and configuration changes, minimizing disruptions to users.Lead the planning and implementation of system enhancements and projects to improve functionality, efficiency, and user experience.Serve as the point of contact for Oracle and Boomi support, managing relationships and escalations.Provide high-level support to end-users, including training and communication on system changes and new features.Manages and ensures optimal operations of all applications.Capability to align HCM support strategies with the overall business goals and objectives.Provide decisions and problem solving guided by policies, procedures and business planWill be accountable for the performance and results of the offshore Technical HCM teamAct as tier2 support for Oracle Cloud and Boomi application issuesProvide subject matter expertise related to application build and functionality of systems.Analyze business process strength, weakness, inefficiencies, and risks to determine appropriate process and system design.Responsible and accountable for new design specifications, gathering requirements, development and management of HCM solutions as per business requirements.Recommends and architects global data solutions.Provide end user support, communicate standard processes and best practices.Commitment to staying updated with the latest developments in Oracle HCM Cloud and related technologies.Serve as a key liaison with third parties and other stakeholders to define, implement and support system interfaces.Able to work independently with minimal guidance.Ability to share knowledge, coach and train other colleagues with less experience.Required Qualifications :