Sr Process Trainer / / Voice Process / / Healthcare Process

MNC in Gurgaon

Hiring For Sr Process Trainer

Healthcare Process

INTERNATIONAL Healthcare Experience IS MANDATORY

Require Excellent communication skills.

CTC UPTO 8LPA Based on Experience

Responsibilities :

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult / accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager / Supervisor on the basis of internal customer feedback and / or Training Needs Analysis.
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Qualifications :

Required Skills :

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

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