Sr voice coach / communication trainer

Roles and responsibilities :

Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness

Provide Feedback and suggestions for improvement

Publish Dashboards at defined intervals

Publish compliance dashboards as per plan

Flexibility and Availability for any ad-hoc business requirement

Ensure Confidentiality, Availability and Integrity of Data

Provide Feedback and suggestions for improvement

GAP Analysis & Controls

Continuous Focus and Drive to meet and exceed department SLAs

Conduct New Hire training and Refresher training based on TNA

Conduct V&A interviews for the process

Key Deliverables :

Proficient computer skills, Microsoft Office Suite (Word, Power Point, Outlook, and Excel), and instructional software

Ability to train on sounds (IPA), grammar and soft skills

Excellent verbal and written communication skills

Should have good knowledge of audit and evaluation function

Should have good understanding capabilities to improve customer experience

Ready to work in Shift timing as per process requirement

Knowledge of usage of MS Office

Must be fluent in English language

Work Experience

Minimum 3 years’ previous experience as a communication trainer, voice coach or related position

Language & Communication

Develop a schedule to assess training needs

Ability to train on sounds (IPA), grammar and soft skills

Excellent verbal and written communication skills

Preferred Competencies : We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.