TOS Support Analyst

APM Terminals

APM Terminals is looking for a TOS L3 Support Engineer to join our team providing global support for mission-critical Navis N4 and XPS platforms.

You will be part of the global backbone ensuring system stability incident resolution and continuous improvement of TOS environments across our terminals worldwide.

In addition to providing advanced support you will play an active role in implementation projects system upgrades and TOS-related cybersecurity initiatives collaborating across global teams to secure modernize and standardize our critical systems.

Preferred Location : Spain

Key Responsibilities :

• Provide L3 support for Navis N4 and XPS platforms securing high availability and performance of global terminal operations.
• Investigate diagnose and resolve complex incidents (application database integration and infrastructure level).
• Perform root cause analysis and deliver permanent fixes ensuring knowledge is documented and shared.
• Manage incidents requests changes and problems through ServiceNow (SNOW) aligned with ITIL best practices.
• Support system upgrades patches and configuration changes in coordination with terminals vendors and global teams.
• Contribute to implementation projects TOS migrations and cybersecurity initiatives related to terminal platforms.
• Collaborate with L2 local IT and vendors to ensure proper escalation and resolution of TOS issues.
• Participate in standardization projects and initiatives improving monitoring observability and automation.
• Analyze monitoring and performance data to anticipate issues and optimize stability.

What Were Looking For :

Must-Have (Required Qualifications) :

Nice-to-Have (Preferred Qualifications) :

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1