Director - Customer Success
ConfidentialBengaluru / Bangalore5 days ago
Job descriptionLeadership and Strategy : Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our products and services. Customer Onboarding : Oversee the onboarding process, ensuring that customers are effectively integrated and trained on our solutions. Relationship Management : Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges. Proactive Engagement : Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies. Collaboration : Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement. Team Development : Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning. Customer Advocacy : Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives. Reporting and Metrics : Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
Skills Required
Team Handling, Customer Success
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Director • Bengaluru / Bangalore
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