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B2B Collection Analyst

B2B Collection Analyst

ConfidentialKolkata
3 days ago
Job description

Roles and Responsibilities :

  • Reconciling customer accounts through payment follow-ups
  • Sending payment reminders
  • Investigating and solving customers' problems
  • Communicating the right information to the customers
  • Establishing contact with customers to verify their details and account status
  • Making collections pitches to customers by following standard scripts
  • Handling customer queries, objections and rebuttals
  • Updating customer account status

Qualification

  • Bachelor's degree in commerce or business administration
  • Working knowledge of SAP, S4HANA
  • Excellent communication skills (Verbal and Writing)
  • B2B collection experience in UK market
  • Skilled in MS Excel and other related applications
  • Skilled in different methods and techniques for negotiating payment terms with customers
  • Knowledge of different types of queries regarding payments and standard responses to them
  • Familiar with standard methods to obtain financial information from customers
  • Proficiency in dealing with different types of non-payments and related problems

    • Skills Required

    Sap, B2B Services, Excel, Hana

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