Billing Analyst - India

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About The Billing Team

Mixpanel's billing team is responsible for accurately provisioning and invoicing our customers based on the specific requirements of their contracts and our systems. The team also ensures that revenue is recorded accurately, in accordance with GAAP, and in compliance with our internal policies. The team is currently located across California and Spain, expanding to other geographies in Singapore.

About The Role

We are looking for someone who is able to apply critical thinking and problem-solving to unique billing and contract scenarios. Who is comfortable working with ambiguity, able to adjust to priority changes in rapidly changing environment. An effective Billing Analyst would have the ability to take initiative, work flexibly and with a sense of urgency. They can work independently and collaboratively with their team and across different functions efficiently and effectively.

Responsibilities

• Maintain a set of assigned customers - creating customer accounts, including contract plan provisioning, adjustments, account reconciliation, creation of sales orders, journal entries, invoices, credit memos, and refunds on multiple software platforms
• Review contract terms and details to ensure it complies with billing policies and finance procedures
• Ensure all finance policies are always followed and adhered to and when exceptions are made ensure all required documentation is obtained
• Managing tickets (via Zendesk) and emails to ensure timely issue resolution for customer and internal inquiries related to billing
• Work with Customer Support, Sales, Deal Desk, and Collection teams for customer billing-related questions
• Participate in the monthly closing tasks and annual audit requests
• Assist with the development, introduction, and maintenance of policies and procedures
• Perform other duties as assigned

We're Looking For Someone Who Has

Nice to Haves

Benefits And Perks

Culture Values

Why choose Mixpanel

We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors : like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Skills Required

Salesforce, Ms Excel, Netsuite, zendesk, Gaap