Field Service Engineer

ConfidentialChennai, Hyderabad / Secunderabad, Telangana, Pune

30+ days ago

Job description

Installation Supervision, Testing & Commissioning

Perform testing and commissioning of Qualitrol equipment and systems at customer sites.
Install, configure, and integrate hardware and software components.
Ensure all systems meet performance, quality, and safety standards.
Conduct site acceptance tests (SAT) and factory acceptance tests (FAT).

2. Troubleshooting & Maintenance

Diagnose and repair electrical, or software issues.

Provide on-site and remote troubleshooting support to resolve faults.

Perform preventive maintenance to ensure long-term system reliability.

Identify root causes of failures and implement corrective actions.

3. Customer Support & Training

Train end-users on the correct operation and maintenance of equipment.

Provide technical support to customers, ensuring minimal downtime.

Maintain strong client relationships and serve as a trusted advisor.

Report all issues promptly.

4. Compliance & Safety

Follow local safety regulations, industry standards, and company policies.

Ensure compliance with customer regulations.

Conduct risk assessments and adhere to proper safety procedures.

5. Documentation & Reporting

Prepare detailed service reports, logs, Salesforce updates, and technical documentation.

Record test results, troubleshooting steps, and resolution processes.

Provide feedback to Applications or Engineering teams for continuous improvement.

6. Continuous Learning & Improvement

Stay updated on new technologies, tools, and industry trends.

Attend training and certification programs as required by the company.

Assist in implementing system upgrades and performance optimizations.

Job Requirements :

Degree in Engineering (Electrical and Electronics)

2-5 years of field service experience in a similar industry.

Expertise in Protection Relay, GIS (Gas Insulated Switchgear), Transformer Testing, and Commissioning.

Strong knowledge of diagnostic tools, drawing schematics, and technical manuals.

Strong communication skills to manage customer relationships smoothly.

Willingness to travel across the Middle East and Africa, with occasional international assignments.

To participate in the client project, submitting a medical report is a compulsory requirement, so it must be submitted before the offer is issued.

Valid driving license required to apply for an internal license for remote site visits.

Ability to work independently.

Strong communication skills to manage customer relationships smoothly.

Skills Required

Troubleshooting, Testing

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Field Service Engineer • Chennai, Hyderabad / Secunderabad, Telangana, Pune

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