Senior Consultant– Trust & Safety & Mystery Shopping Gambling (Visa / Mastercard / Amex / Discover Program

The Senior Consultant will play a key role in executing gambling mystery shopping programs across online betting, casino, poker, esports, and lottery platforms. Working under the Director of Gambling Mystery / Secret Shopping, this role ensures compliance with Anti-Money Laundering (AML), financial crime prevention, responsible gambling regulations, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR).

The Senior Consultant will design and conduct mystery shopping tests, document findings with clear evidence, and escalate compliance issues. The role requires hands-on experience in compliance testing, investigations, or the betting and gaming industry.

Key Responsibilities

Conduct mystery shopping tests across multiple gambling and betting platforms.

Simulate real-world user flows, including registration, KYC, deposits, wagers, withdrawals, and responsible gaming tools.

Verify compliance with AML, KYC, licensing, and card brand requirements (VIRP, BRAM, HBR).

Capture and document evidence of all findings (screenshots, transaction records, logs).

Analyze and prioritize risks, escalating significant issues to the Director.

Prepare clear, detailed reports for compliance, risk, and executive stakeholders.

Collaborate with Legal, Compliance, and Fraud Risk teams to resolve identified risks.

Contribute to team knowledge on fraud detection, AML, and financial crime prevention.

Mentor analysts, providing guidance and ensuring consistent quality of outputs.

Qualifications

Bachelor’s degree in Business, Finance, Compliance, Law, or related field.

4–6 years of experience in gambling compliance, AML / financial crime, fraud detection, payments, or the betting and gaming industry.

Knowledge of Visa VIRP, MasterCard BRAM, and Amex / Discover HBR compliance frameworks.

Strong understanding of AML, KYC, and responsible gambling regulations.

Excellent analytical, documentation, and investigative skills.

Ability to produce clear, actionable compliance and risk reports.

Strong communication skills with technical and non-technical stakeholders.

Desired Attributes

High attention to detail with a compliance and risk mindset.

Integrity and discretion when handling sensitive data and test results.

Strong problem-solving skills and ability to adapt in fast-paced environments.

Team-oriented mindset with willingness to mentor and support analysts.

Success Metrics

High-quality, reproducible reports submitted on time.

Accurate identification of compliance gaps and regulatory risks.

Effective escalation of critical findings to leadership.

Strong collaboration and mentorship within the team.

Contribution to reduced AML / fraud escalations through testing activities.