About this role
We are seeking a highly capable and detail-oriented professional to support core business operations across delivery, reporting, and client engagement. This is a critical role responsible for owning internal processes, coordinating cross-functional teams, and supporting the execution of deliverables.
Key Responsibilities :
- Lead Business Reviews, including data gathering, presentation assembly, and timely delivery.
- Manage Requests for Proposal submissions, partnering with stakeholders to gather content and respond to client requirements.
- Coordinate client scorecard meetings, ensuring accuracy and alignment with reporting expectations.
- Own key operational processes that support programs and internal delivery workflows.
- Track task completion and drive accountability across operational initiatives.
- Maintain process documentation, including Standard Operating Procedures and playbooks.
- Support process improvement efforts by identifying gaps, streamlining workflows, and documenting best practices.
- Collaborate with internal teams to ensure operational alignment.
Requirements :
5+ years of experience in operations, program coordination, or business support roles, preferably within staffing or professional services.Proven ability to manage and respond to Requests for Proposal and other structured client documentation.Experience gathering and presenting data for business reviews or client reporting.Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.Excellent communication skills, both written and verbal, with experience preparing executive-facing deliverables.Why Apply?
You'll step into a high-impact role where your work supports key client engagements and internal performance outcomes. We value structure, follow-through, and clear communication—and we're looking for someone who can bring those strengths into every part of our operations.
This is a fantastic opportunity to make a real impact and advance your career as an Operations Manager. If you're passionate about delivering results and building strong relationships, apply now to take on this exciting challenge!