International Operations Manager

NOTE : This is an onsite night shift role (Rotational US Shift, giving you flexibility and variety)

Job Summary :

We are seeking a dedicated and detail-oriented Operations Manager / Lead to oversee our home services operations during the night shift. The ideal candidate will be responsible for managing turnover services, handyman and pet care (dog walking), food / grocery requests, and Latchel subscription services. This role requires prior global operations experience (US / UK / European markets) , strong organizational skills, and the ability to deliver exceptional customer experiences while ensuring operational excellence.

Key Responsibilities :

• Lead and manage the night operations team , including supervisors and on-ground service coordinators.
• Oversee the end-to-end handling of home service requests during night hours, ensuring timely and high-quality delivery.
• Manage and monitor multiple service categories :
• Turnover Services
• Handyman & Dog Walking Services
• Food & Grocery Delivery
• Latchel Subscription Services
• Own the quality control process , ensuring all services adhere to Amenify's quality and safety standards.
• Handle escalations and emergencies with urgency and professionalism, ensuring seamless handover to the day team when needed.
• Track and analyze night shift service metrics , identifying operational gaps and driving process improvements.
• Maintain shift-wise reporting, documentation, and data accuracy across service logs, dashboards, and performance trackers.
• Train, coach, and upskill night team members to enhance efficiency, communication, and service knowledge.
• Ensure compliance with internal SOPs and health & safety guidelines across all service categories.

Qualifications :

Skills Required

Slack, Excel