Technical Support Specialist

Job Title : Technical Support Specialist

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We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As an IT Support Technician L1, you will be responsible for providing top-notch support to end-users via phone, chat, or self-service tickets.

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Manage a variety of technically complicated tasks effectively, ensuring timely resolution of issues and optimal user experience.

Develop and maintain strong troubleshooting skills to efficiently resolve technical issues related to hardware, software, and network connectivity.

Stay up-to-date with the latest technologies and tools, applying this knowledge to improve existing processes and enhance customer satisfaction.

Collaborate with cross-functional teams to share best practices, address complex issues, and drive continuous improvement.

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Requirements : ">

A Bachelor's / Master's Degree in Computer Engineering / Information Technology or related field is required.

ITIL V4 Foundation training or certification is highly valued.

Familiarity with operating systems (Windows, Mac, Linux) and proficiency in MS Office applications (PPT, Excel, Word) is essential.

Strong communication and follow-up skills are crucial for effective collaboration and issue resolution.

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Desired Skills : ">

End-user support, OS troubleshooting, and basic software troubleshooting skills are highly desirable.

Good communication and interpersonal skills, along with flexibility for rotational shifts, make you an ideal candidate.