Senior Manager - Workspace Management

Hi,

We are having an opening for Senior Manager-Workspace Management at our Mumbai location.

Job Summary :

We are seeking a highly experienced Senior Manager Workspace Management to lead the strategy, implementation, and continuous improvement of digital workplace technologies and services across a global pharmaceutical enterprise. The ideal candidate is a strategic leader who blends deep technical expertise with a strong customer service mindset, ensuring a seamless and secure digital workplace experience across a dynamic, enterprise-level environment.

This role is responsible for leading all aspects of end user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support across R&D, manufacturing, quality, commercial, and corporate functions. The candidate will champion modern workplace enablement in a GxP-regulated environment, focusing on productivity, mobility, and collaboration across workforce.

Areas Of Responsibility :

• Lead the global end user services strategy, aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction.
• Oversee the management and continuous improvement of desktop support, collaboration tools, mobile device services, and VIP / executive support.
• Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions.
• Champion a user-first culture by continuously improving IT service delivery through proactive problem management, feedback loops, and digital adoption strategies.
• Own the ITIL-aligned service lifecycle for end user services, including incident, request, knowledge, and change management.
• Lead and mentor a global team of IT professionals, fostering a culture of accountability, innovation, and excellence.
• Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment.
• Manage large-scale hardware / software refresh cycles, licensing compliance, procurement, and vendor relationships.
• Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions.
• Provide white-glove support to executive leadership, ensuring exceptional responsiveness and discretion.

Educational Qualification :

Bachelors degree in information technology, Computer Science, or related field; Masters degree or MBA is a strong plus.

Specific Certification :

Microsoft Certified : Azure Fundamentals

Skills :

Experience :