This job offer is not available in your country.
▷ Only 24h Left : Information Technology Manager
LiciousIndia5 hours ago
Job descriptionEnsure uninterrupted POS operations, device uptime, and prompt support across all stores. Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points). Coordinate with field engineers and vendors for any IT issues or device replacements. Manage store IT readiness for new launches, refurbishments, and relocations. Drive preventive maintenance, ticket resolution SLAs, and field issue escalations. Maintain store IT audit checklist and ensure IT infra compliance across regions. Oversee IT operations across fulfilment centers, DCs, and warehouses. Support scanning systems, handheld terminals, dock printers, WMS / ERP portals, and CCTV. Ensure stable wired / wireless networks, APs, firewall / router setups, and backup link availability. Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules. Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed. Collaborate with supply chain and operations to ensure system continuity and quick turnarounds. Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations. Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT). Provide mentorship, skill-building, and regular feedback to improve team effectiveness. Conduct periodic reviews, audits, and training on tools and SOPs. Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse). Use tools like Jira for ticketing and ITSM workflows. Monitor performance through dashboards and reports; drive RCA-based process improvements. Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates. Understand and support basic network components : switches, routers, APs, DNS, DHCP, VLANs. Coordinate with internal Infra / Network teams and external ISPs for uptime and escalations. Participate in infra upgrades, migration projects, and support readiness across sites. Maintain IP allocation, cabling layouts, and escalation SOPs for all locations. 7–9 years of total IT experience, with 3+ years in a managerial capacity. Proven experience managing IT support in retail, warehouse, and corporate environments. Strong knowledge of end-user computing, basic networking, and enterprise tools. Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow. Good understanding of POS systems, WMS tools, handheld scanners, and label printers. Excellent communication, documentation, problem-solving, and stakeholder engagement skills. Exposure to ISO, ITIL practices, and internal audit processes. Willingness to travel to stores / warehouses when required. Bachelor’s degree in computer science, IT, or a related field (or equivalent experience). Preferred Certifications : ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE / MCTS)..etc
Position Title : Manager – IT
Location : Bangalore Head Office (with travel to stores & warehouses as needed)
Department : IT / Technology
Reporting To : Head of IT
Job Type : Full Time – Onsite
Position Summary
We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.
Key Responsibilities
Corporate IT Support (HO) :
- Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).
- Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).
- Manage IT onboarding / offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).
- Handle escalations and provide L2 / L3 troubleshooting support for enterprise tools.
- Drive compliance across corporate devices (ISO standards, endpoint security, DLP).
- Collaborate with system, cloud, and security teams for infrastructure integration and support.
Retail (Store) IT Support :
Warehouse & Logistics IT Support :
Team Management
Service Delivery & Tools
Network & Infrastructure Support
Required Skills & Qualifications
Educational & Certification Requirements
Create a job alert for this search
Only Left Technology • India
Related jobs![Information Technology Asset Manager [Only 24h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Coforge)
- Promoted
- New!
Information Technology Asset Manager [Only 24h Left]
CoforgeIndia Job Title / Role : IT Asset Manager.Note : Certifications related to Asset management is must have.We at Coforge are seeking “IT Asset Managers” with the following skill-set : .We are seeking a detail...Show moreLast updated: 1 hour ago
- Promoted
- New!
Information Security Manager
MonetaGo Asia Pacific Private LimitedIndia Educational Qualifications : Certifications : Professional certifications such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified ...Show moreLast updated: 13 hours ago
- Promoted
Senior Information Technology Audit Manager
Bahwan CyberTekIndia Role : Information Technology Auditor.We are seeking a highly experienced and motivated.Information Technology Auditor.Group Internal Audit team of BCT.
This role requires a minimum of 12 years of ex...Show moreLast updated: 2 days ago
- Promoted
Information Technology Manager (Night Shift)
Citrin Cooperman India LLPIndia Position Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors ...Show moreLast updated: 21 days ago
- Promoted
Information Technology Infrastructure Manager
VAYUZ TechnologiesIndia We are seeking a highly skilled.The role involves end-to-end management of IT infra, including networks, servers, cloud, endpoint security, compliance, and vendor coordination.Key Responsibilities : ...Show moreLast updated: 3 days ago
- Promoted
Information Technology Manager
LiciousIndia Position Title : Manager – IT Location : Bangalore Head Office (with travel to stores & warehouses as needed) Department : IT / Technology Reporting To : Head of IT Job Type : Full Time – Onsite.Positio...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Operations Manager
VAYUZ TechnologiesIndia Core IT Operations : Oversee and manage day-to-day IT operations to ensure the seamless functioning of all IT systems.Provide technical support and troubleshooting for hardware, software, and networ...Show moreLast updated: 3 days ago
- Promoted
Information Technology Service Delivery Manager
Suzlon GroupIndia Reports To : Head – End User IT.The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization.
This includes managing service operations, ven...Show moreLast updated: 21 days ago
- Promoted
Senior Information Technology Manager
ConfidentialIndia Will be responsible for overseeing all aspects of the Information Tecnology delivery.This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimatio...Show moreLast updated: 8 days ago
- Promoted
- New!
Information Technology Support Manager (High Salary)
People Tech Group IncIndia Job Description – Project Manager (IT Application Operations) / IT Support Manager.We are seeking a highly skilled Manager with experience in IT Application Operations and Support Modernization to ...Show moreLast updated: 1 hour ago
- Promoted
Information Technology Support Specialist
Vinebrook Technologynagpur, maharashtra, in IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments.They will field...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Support Manager
People Tech Group IncIndia Job Description – Project Manager (IT Application Operations) / IT Support Manager.We are seeking a highly skilled Manager with experience in IT Application Operations and Support Modernization to ...Show moreLast updated: 11 days ago
- Promoted
Information Technology Manager
D Succeed Learners Private LimitedIndia Job Description : Expert Digital Marketer – IT Education Sector.Position Overview : - We are seeking a results-driven.You will own the entire digital marketing strategy — from planning to execution —...Show moreLast updated: 3 days ago
- Promoted
Associate Manager / Manager – Information Technology
Shalina HealthcareIndia We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters- Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnosti...Show moreLast updated: 10 days ago
- Promoted
Information Technology Support Specialist
SISL GlobalNagpur, IN C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).Remote technical support roles (L1 / L2 preferred).
Experience with remote technical support to en...Show moreLast updated: 8 days ago
- Promoted
Information Technology Operations Analyst
Vinebrook Technologynagpur, maharashtra, in Managed Service Provider (MSP) team.In this role, you will be responsible for providing 24 / 7 monitoring and management of client server, network, and security systems.
You will act as the first line...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Asset Manager
CoforgeIndia Job Title / Role : IT Asset Manager Key Skills : SAM and HAM Experience : 7 Years + Location : Greater Noida Note.Certifications related to Asset management is must have.
We at Coforge are seeking “IT A...Show moreLast updated: 8 days ago
- Promoted
Information Technology Project Manager
VolcafeIndia We have an exciting opportunity for someone to join us as an.This role is responsible for coordinating both business and technology project activities, ensuring timely update of project status, pre...Show moreLast updated: 3 days ago
- Promoted
Information Technology Infrastructure Manager
Pepper AdvantageIndia About the role : The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations.
This includes ensuring high availabi...Show moreLast updated: 11 days ago
- Promoted
Information Technology Compliance Manager
HDFC securitiesIndia IT Compliance Manager Location : .Company Overview : HDFC Securities is a leading stockbroking company and a subsidiary of HDFC Bank, one of the world’s largest financial services conglomerates.With a...Show moreLast updated: 9 days ago