Product Manager

Product Manager

Location : Hyderabad

14-18yrs

About the Role

We’re seeking a proactive, detail-oriented Product Manager to oversee the end-user support experience and ensure seamless product delivery execution. This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery.

You’ll act as both the connective tissue between our users and our product team, and the final link between product planning and engineering execution. This is a fantastic opportunity for someone looking to grow quickly by driving impact across multiple touchpoints.

What You’ll Own

1. End-User Experience & Product Support Stewardship

• Own the user experience across the Community & Support channels, internal website for our AI Digital Assistant Product.
• Ensure all customer queries are addressed promptly, coordinating with support and other teams as needed.
• Keep documentation, web page content up to date, engaging and easy to navigate.
• Monitor customer sentiment and feedback trends; synthesize this into actionable insights. Assist in creating and deploying user surveys.
• Champion user needs by prioritizing their bugs and feature requests for the roadmap. Be the ‘voice’ of the customer to help our team to design an experience that delights our users.
• Own channel communications : post updates, maintain transparency, and foster a strong sense of community and trust.
• Collaborate on internal and customer-facing videos, demos, or documentation.

2. Product Delivery & Sprint Execution

What You’ll Bring

Strongly Preferred

Bonus Points For

Growth Path

As you build mastery in your core responsibilities, you'll have opportunities to :

Why Join Us

You’ll be part of a collaborative, fast-moving team that values thoughtful execution, empathy for our users, and constant iteration. This role is ideal for someone looking to deepen their product skills while owning meaningful outcomes from day one.