TELUS Digital! Hiring For Transaction Processing Executive

Description and Requirements

Role & responsibilities

• Performing inbound calls from wire transfer customers and agents.
• Take 50-150 calls per day and process transactions totalling tens of thousands of dollars everyday.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred candidate profile

Perks and benefits

Additional Job Description

Hiring for individuals with minimum experience of 6 months in customer service(International BPO role)

Skills Required

Customer Support