Gold Loan Officer & Operations

Responsibilities :

• Business Development & Sales :
• Actively source new gold loan customers through marketing activities, cold calls, references, and branch walk-ins.
• Achieve assigned monthly / quarterly targets for gold loan disbursement volume and value (new loans and renewals).
• Build and maintain strong relationships with existing and potential customers to foster loyalty and repeat business.
• Cross-sell and up-sell other banking or financial products (e.g., insurance, fixed deposits, other loan products) to gold loan customers.
• Conduct outbound promotional activities and area mapping to identify potential customer segments.
• Gold Appraisal & Valuation :
• Accurately appraise gold ornaments / jewelry presented by customers for purity (karatage) and weight using prescribed tools and methods.
• Work closely with empaneled appraisers (Assayers) to ensure precise valuation and authenticity of gold.
• Determine the eligible loan amount based on the appraised value and prevailing loan schemes / policies.
• Loan Processing & Documentation :
• Guide customers through the gold loan application process, explaining terms, conditions, interest rates, and repayment schedules clearly.
• Collect and meticulously verify all necessary Know Your Customer (KYC) documents and loan application forms.
• Ensure proper execution of loan agreements, pledge forms, and other legal documents.
• Process loan applications, enter data accurately into the system, and facilitate timely loan sanction and disbursement within stipulated TAT (Turnaround Time).
• Manage the physical custody of gold collateral, ensuring secure storage as per established protocols.
• Customer Service & Relationship Management :
• Provide exceptional customer service, addressing customer queries, concerns, and complaints efficiently and courteously.
• Educate customers about various gold loan schemes, interest servicing, and renewal processes.
• Maintain customer confidence by keeping loan information confidential.
• Operations & Compliance :
• Ensure 100% compliance with all internal policies, operational procedures, and regulatory guidelines (RBI, NHB, etc.) related to gold loans.
• Maintain accurate records and registers related to gold loans at the branch level (e.g., gold articles received, disbursed, appraised).
• Monitor the portfolio health to ensure timely repayments and support collection efforts for overdue accounts (0-90 DPD cases).
• Ensure zero discrepancies during internal and concurrent audits.
• Safeguard gold collateral and maintain custody of storage keys as per protocol.

Skills Required

Target Achiever, Ado, Crm, Gold Loan, Operations