Support Engineer - Fresher

Company Description

Digio is a startup focused on driving India's digital transformation by bringing paperless, presence-less, and hassle-free digital processes to Indian businesses and consumers. Our products include DigiSign for digital signing, DigiDocs for automated documentation, DigiKYC for user identity verification, DigiCollect for recurring payment collections, and DigioLink for secure financial data fetch. All products are accessible via generated links, easy-to-integrate API / SDKs, or an enterprise dashboard.

Role Description

This is a full-time on-site role for a Support Engineer - Fresher, located in Bengaluru. The Support Engineer will be responsible for troubleshooting technical issues, providing customer and technical support, resolving operating system-related problems, and delivering excellent customer service. They will address customer queries, assist with product-related issues, and ensure smooth operations of Digio's products.

Qualifications

• Troubleshooting and Technical Support skills
• Customer Support and Customer Service skills
• Knowledge of Operating Systems
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Familiarity with digital transformation processes is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Skills Required

Customer Support, Technical Support, Troubleshooting