Operation Executive, Fresh 3P, Team Leader Operations

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Amazon.com strives to be Earth's most customer-centric company where

people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast

selection, and convenience - Amazon.com continues to grow and evolve as a

world-class e-commerce platform. Amazon's evolution from Web site to

e-commerce partner to development platform is driven by the spirit of

innovation that is part of the company's DNA. The world's brightest

technology minds come to Amazon.com to research and develop technology

that improves the lives of shoppers and sellers around the world.

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and

customer service engine that ensures Amazon creates the same consistent,

world-class customer experience every time. We are looking for

high-potential, flexible, innovative, and forward-thinking professionals

to join our India Operations team. Are you ready to drive

high-visibility, strategic, revenue-generating projects as well as

leverage Lean methodologies to lead Operational process improvement

initiatives? Are you equally comfortable digging into business

requirements as you are drilling into architecture and design with

development teams?

Join the Operations team as Operation Executive (OE). As Operation

Executive, you will be responsible for monitoring multiple 3P stores

from operations, performance, design and compliance point of view. You

will be working with multiple internal and external stakeholders to

manage operations performance and to drive program initiatives yielding

improvement in quality, productivity, speed and cost. With customer

obsession and a high sense of ownership, you will utilize your skills to

identify patterns and any disruptions in it. You should be able to dive

deep, scrutinize details and foresee data implications. You must be

flexible to work weekends and / or overnight shifts regularly and to

travel to stores to design, set up & monitor 3P operations.

Roles and Responsibilities :

1. Monitor operations of the assigned stores and suggest & deploy improvements

2. Identify useful data accumulated from multiple sources and take necessary actions

3. Foresee implications based on current data and trends

4. Be organized, apt and prompt in notifying the situation, problem solve and recur prevention

5. Serve as a liaison between the internal and external

stakeholders keeping in mind the objectives, limits, conformance and

information privacy

6. Train & direct associates for action and conformance of norms & practices

7. Visit the stores for various operational conformance, restrictions and norms

8. Conduct ops checklist based on SOP

Key job responsibilities

Communicating with team and operations stakeholders.

Managing amazon driven process at 3p stores.

Providing training and one point lessons to ground staff to implement Amazon Operation processes.

Perform daily / weekly site audits

Travel to site locations

BASIC QUALIFICATIONS :

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

PREFERRED QUALIFICATIONS :

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