Delivery Manager [Apply in 3 Minutes]

TCS is Hiring for Delivery Manager Role!!

Experience- 8 to 11 years

Location- Pune

Job Description :

Operational Functions :

• Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes.
• Ensure speedy delivery of cargo to customers.
• Compliance with all regulations of USA & Canada Customs / IATA / TSA and other governing bodies.
• Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication.
• Ensure full compliance with SOPs, Fix gaps in task ownership, Communication quality, and Process consistency.
• Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting.
• Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team.
• Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls.
• Ensure seamless collaboration with our service providers.

Financial and Accounting Functions :

People Management Functions :

Required Skills & Qualifications :